@incollection{kaya2025consumeradr,
  title = {Consumer ADR in the UK},
  author = {Şahin Şengül, Eda and Kaya, Serkan},
  year = {2025},
  publisher = {Routledge},
  booktitle = {Consumer Alternative Dispute Resolution in Emerging Economies},
  pages = {25--39},
  doi = {10.4324/9781032689739-3},
  url = {https://doi.org/10.4324/9781032689739-3}
}