@incollection{kaya2025consumeradr,
  title = {Consumer ADR in the EU},
  author = {Kaya, Serkan and Şahin Şengül, Eda},
  year = {2025},
  publisher = {Routledge},
  booktitle = {Consumer Alternative Dispute Resolution in Emerging Economies},
  pages = {6--24},
  doi = {10.4324/9781032689739-2},
  url = {https://doi.org/10.4324/9781032689739-2}
}